SHIPPING POLICY
Shipping Policy — Velissau
At Velissau, we strive to make your shopping experience as clear, honest, and smooth as possible. Below you’ll find all the relevant information regarding shipping, delivery times, and order handling.
Shipping Destinations
We currently ship to customers throughout Australia.
All orders are delivered to the shipping address provided during checkout.
Order Processing Time
Orders are typically processed within 1–3 business days after purchase.
Orders are not processed or shipped on weekends or public holidays.
Once your order has been processed and dispatched, you will receive a shipping confirmation email with tracking information.
Delivery Time
The estimated delivery time after dispatch is:
Free Shipping Australia · 7–15 Business Days · Trusted & Secure Checkout
To keep our pricing fair and our shipping costs low — including offering free shipping across Australia when available — we work efficiently and thoughtfully with our logistics partners. This approach allows us to focus on delivering well-designed products at realistic prices, while maintaining a transparent and reliable delivery experience.
Please note:
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Delivery times are estimates only and do not constitute guarantees
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Delays may occur due to busy periods, weather conditions, or logistical processes
Shipping Costs
Shipping costs are calculated and clearly displayed at checkout.
Any promotions, including free shipping, are always shown before payment.
Order Tracking
After your order has been shipped, you will receive an email containing track & trace details, allowing you to follow your delivery.
Please allow 24–48 hours for tracking information to become visible in the carrier’s system.
Incorrect Address Information
Please ensure that the shipping address provided at checkout is complete and accurate.
Velissau is not responsible for:
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Delays caused by incorrect or incomplete address details
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Orders delivered to an address incorrectly provided by the customer
If an order is returned due to an incorrect address, additional shipping fees may apply.
Delays or Lost Packages
If your order appears to be delayed or has not arrived within the expected timeframe, please contact us at:
We will investigate the issue and assist you where possible. Please note that delays caused by third-party delivery services are beyond our direct control.
Customs, Import Duties & Taxes
Orders shipped within Australia may, in certain cases, be subject to GST or other charges depending on applicable regulations.
These charges, if applicable, are determined by Australian authorities and are the responsibility of the customer.
Velissau has no control over these charges and cannot predict if or when they may be applied.
Damaged or Incorrectly Delivered Orders
If your order arrives damaged or has been delivered incorrectly, please contact us within 48 hours of receipt at:
Please include your order number and clear photos of the issue so we can assist you quickly and carefully.
Questions About Shipping
If you have any questions regarding shipping or delivery, feel free to contact our support team at:
We aim to respond within 24–48 hours on business days.