Privacy Policy

This Privacy Policy explains how Velissau collects, uses, and protects your personal data when you visit our website or make a purchase.

1. Collection of Personal Data

When you visit our website, place an order, or contact us, we may collect the following personal data:

  • Name

  • Billing and shipping address

  • Email address

  • Phone number (if provided)

  • Payment details (processed via external payment processors)

  • Order history

  • IP address and device information

  • Browser and usage data (for example, through cookies)

2. Use of Personal Data

We use your personal data solely to:

  • Process and deliver orders

  • Handle payments securely

  • Communicate with you regarding your order

  • Provide customer support

  • Improve our website and services

  • Comply with legal and regulatory obligations

3. Payments

Payments are processed through secure external payment processors.
Velissau does not have access to your complete payment details and does not store this information.

4. Sharing of Personal Data

Your personal data is shared only when necessary to operate our services, including with:

  • External payment processors

  • Shipping and logistics partners

  • IT and platform service providers required for the operation of our webshop

These parties are permitted to use your data only to perform services on behalf of Velissau and are required to implement appropriate security measures.

Velissau does not sell, rent, or disclose your personal data to third parties for commercial purposes.

5. Cookies

Our website uses cookies to:

  • Ensure proper website functionality

  • Improve your browsing experience

  • Collect statistical and analytical insights

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain parts of the website.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, unless a longer retention period is required by law.

7. Security of Personal Data

Velissau takes appropriate technical and organisational measures to protect your personal data against loss, misuse, unauthorised access, alteration, or disclosure.

8. Your Rights

You have the right to:

  • Access your personal data

  • Request correction or updates to your data

  • Request deletion of your data (where legally permitted)

  • Object to certain uses of your data

To exercise these rights, please contact us at:

📧 support@velissau.com

9. Changes to This Privacy Policy

Velissau reserves the right to update or amend this Privacy Policy at any time.
Any changes will be published on this page. Continued use of the website constitutes acceptance of the updated Privacy Policy.

10. Contact Details

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at:

📧 support@velissau.com