Exchanges and Return Policy

At Velissau, we want you to shop with confidence. If an item does not meet your expectations, we are happy to help you.

Return Period

  • Full-price items are eligible for an exchange or store credit within 30 days of receiving your order.

  • Gift cards cannot be returned.

Please note: we do not offer refunds for change of mind. Approved returns are only eligible for an exchange or store credit.

Return Conditions

To be eligible for a return, the item must:

  • Be in original condition: unworn, unwashed, unused, and undamaged

  • Be free of stains, odours, or other signs of use

  • Have all original labels attached

  • Be returned in the original packaging

Items that do not meet these conditions will not be accepted.

How to Request a Return or Exchange

To request a return or exchange, please contact us at:

📧 support@velissau.com

Please include the following information in your email:

  • Your order number

  • The reason for the return

  • Whether you would like an exchange or a store credit

After reviewing your request, we will provide further instructions for returning the item.

Please note: during busy periods, it may take up to 3 business days for our team to respond.

Returns & Shipping Costs

  • Return shipping costs are the responsibility of the customer, unless the item is defective or incorrectly delivered.

  • We recommend using a tracked shipping method. Velissau cannot be held responsible for lost return parcels.

Processing Returns

  • Once received and approved, returns are processed within 5 business days.

  • Exchanges are shipped once stock availability has been confirmed.

  • Store credits are sent by email and are valid for 12 months.

Defective or Incorrectly Delivered Items

We stand behind the quality of our products. If your item arrives damaged or has a manufacturing defect:

  • Normal wear and tear is not considered a defect.

  • Please contact us at support@velissau.com, including your order number and clear photos of the issue.

We will assess your request and assist you accordingly.

Australian Consumer Law

This policy does not affect your rights under the Australian Consumer Law. You are entitled to a repair, replacement, or refund if a product is faulty, not as described, or not fit for its intended purpose.